OU Health Stephenson Cancer Center Clinic Shuffle - Space Optimization Project
Faculty and Abstracts
Purpose: Our goal is to increase patient access by seeing all new patients within 10 days and to reach 10% growth in New Patients by July 2023. We will reorganize our exam room space by current volume per provider to create an equitable distribution of resources throughout the building. This phase of the project will focus on New Patient access to meet our organizational goal of getting all newly referred patients in within 10 days. This project will involve optimization of all clinics within our building by "shuffling" locations of care, treatment areas, days of service, exam room optimization, and staffing benchmarks.
Methodology: We completed a Root Cause Analysis to drill down to the specific operations that are high contributors to our efficiencies and access delays
Why? Historical Silos of departments within the OUHSC department structure Why? Cost centers were aligned in a stricter way that now as OUH Why? Providers have historically been able to pick their own scheduled days, causing an uneven distribution of patients across the days of the week Why? Each department managed their own staff resources and based some things on equality rather than equity. Why? Outdated IT systems have led to an inefficient workflow with unbalanced resources Why? EPIC was delayed. We overcompensated by adding resources without fixing the operational problems
Conclusions: As of November 2022, Stephenson Cancer Center is operating at 59% capacity throughout the 95 exam rooms within the building. In order to reach maximum operating capacity, SCC needs to operate at minimum 80% capacity to continue daily operations while leaving room for growth. Our goal is to reach 80% capacity by the end of FY24.
